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Refunds and Returns Policy

Returns and Refund Policy

LMAUTOPARTS LIMITED

Last updated: 6 March 2026

This Returns and Refund Policy explains the conditions under which products purchased from LMAUTOPARTS LIMITED may be returned and refunded.

1. Company Information

Company name: LMAUTOPARTS LIMITED
Company number: 16743752
Registered in England and Wales

Throughout this policy, references to “we”, “us”, and “our” refer to LMAUTOPARTS LIMITED.

2. Right to Cancel (Consumer Contracts Regulations)

If you are purchasing as a consumer, you have the right to cancel your order within 14 days without giving a reason.

The cancellation period will expire 14 days after the day you receive the goods.

To exercise your right to cancel, you must notify us with a clear statement of your decision to cancel the order.

Once cancellation is confirmed, you must return the goods to us within 14 days.

3. Conditions for Returns

Returned items must meet the following conditions:

  • The product must be unused and in the same condition that you received it.
  • The product must be returned in its original packaging where possible.
  • The product must include all parts, accessories, and documentation.

We reserve the right to reduce the refund if the value of the goods has been diminished due to handling beyond what is necessary to inspect the product.

4. Return Shipping

Unless the item is faulty or incorrect, customers are responsible for the cost of returning items.

We recommend using a tracked shipping service when returning goods. We are not responsible for returned items that are lost in transit.

5. Faulty, Damaged, or Incorrect Items

If you receive an item that is:

  • faulty
  • damaged
  • incorrect

please contact us as soon as possible.

Where a product is confirmed to be faulty or incorrect, we will offer one of the following:

  • a replacement product
  • a repair where applicable
  • a full refund

In these cases, we will cover the reasonable return shipping costs.

6. Refunds

Once we receive and inspect a returned item, we will notify you of the outcome of your refund request.

If approved, refunds will be processed using the original payment method.

Refunds are typically issued within 14 days of receiving the returned goods.

7. Non-Returnable Items

Certain products may not be eligible for return, including:

  • items that have been installed or used
  • items not in their original condition
  • products returned beyond the return period
  • products damaged due to improper installation or misuse

8. Vehicle Compatibility

Customers are responsible for confirming that parts are compatible with their vehicle before purchasing.

Returns based on incorrect vehicle compatibility may be accepted at our discretion but return shipping costs remain the responsibility of the customer.

9. Exchanges

If you require a replacement for the same product, please contact us to arrange an exchange.

Availability of replacement items cannot be guaranteed.

10. Processing Time

Please allow reasonable time for returned items to be received, inspected, and processed.

Refunds will not be issued until the returned product has been received and verified.